Are Your People Equipped to Make Decisions – Quickly?

During a recent trip out of town, I learned something about equipping our teammates to make decisions and to make them quickly. One evening, while away from our hotel room, we returned rather late to a room that was flooding. Clearly, the person in the room above us had left the bathtub to overflow, and a lot of water had made it’s way down the walls and out of the light fixture in the ceiling. The sound was alarming to walk into, but the appearance of that much water was even more surprising.

Read More